Award-winning software provider MomentFeed manages the entire mobile customer experience for multi-location brands for the likes of Starbucks, Wendys & Anytime Fitness, just to name a few.
Based in Santa Monica California, MomentFeed raised 27.5 million over 5 rounds with most recent investors Signia Venture Partners & Hillcrest Venture Partners.
How did Go-VA help?
- Offered a flexible contract arrangement to trial offshoring starting with just 1 team member on a 3-month contract
- Provided recruitment to grow their offshore team to 20
- Provided 24-hour facilities so offshore team members could support multiple timezones
- Created a caring culture of engaged and loyal team members with a successful high retention rate. Filipino team focused on repetitive tasks that normally saw a high turnover of team members in the US.
- No lock in contracts so MomentFeed could move their team once their Philippine Incorporated company was established. Continued to assist in recruitment for new positions that were required while the transfer was taking place.