[email protected]

USA: (+1) 786 789 3233

AU: (+61) 2 8279 3619

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Who takes care of customer support?

A Global Team to Create the Customer Experience
Your Business Deserves

How well is your business delivering the customer experience you want to be known for?

For business leaders, that’s just one of many important questions about customer service that surfaced in 2020. As more consumers shifted to buying online, the ability to meet customers where they would prefer to be took on an added urgency.

  • Do your self-service channels work as well as your live channels, like chat, in providing product or service information?
  • How effective is your tech stack for customer service?
  • Are you getting useful and comprehensive feedback?
  • How are you using social media to gather insights about your customers?
  • How are your performance metrics leading to better customer experiences?

You won’t get to these game-changing questions while you’re stuck in the customer service whirlwind. If you’re serious about improving your customer experience, consider automation and outsourcing some key support roles. We can help you!

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Get More Done With a Global Team

Sign up here for a free 30-minute Discovery Call.

 

    Have You Hired Virtual Assistants Before? (required)

    Positions Our Customer Service Virtual Assistants Can Fill

    Account Managers
    Bookkeepers
    Digital Marketing Assistants
    Executive Assistants
    Legal Admin Assistants
    Legal Secretaries
    Client Engagement Analyst
    Customer Service and Sales Support
    Customer Success Coordinator
    Customer Service Representatives
    Digital Marketing Assistants
    Executive Assistants
    Order Processing VA
    Resident Experience Coordinators
    Social Media Coordinator
    Website Designers and Developers
    brad_b

    “As customer service takes on an increasingly vital role, having the right technology and tools in place can go a long way in helping organizations and agents cope with long-term changes and challenges. Organizations should look for technology that allows for collaboration between remote team members, provides agents with the freedom to move between channels, and brings all the data about a customer into one place to help deliver a more efficient, personalized experience.”

    Brad Birnbaum

    CX software developer and CEO of Kustomer

    adrian_s

    “Empathy has emerged as a key organizational capability in 2020. Some organizations have empathy built into how they do business. Others not. To bridge that gap and build a more empathetic organization will require more than just commissioning some empathy training…In 2020, customers aligned themselves more with brands that they saw as trusted, helpful, and valuable to them.”

    Adrian Swinscoe

    Author, How to Wow and Punk CX

    75 percent

    of people who used digital channels for the first time in 2020 said they would continue to use these channels after the pandemic. The use of digital services is here to stay. (McKinsey Digital, “The COVID-19 Recovery Will be Digital”)

    Software Our Customer Service Virtual Assistants
    Have Experience With

    logo-used

    Qualifications Our Customer Services
    Virtual Assistants Earned

    qualifications-VA
    • Bachelor of Science in Business Administration (with majors either in Marketing Management or Operations Management)

    • With profiling tools, we can focus on candidates with desired traits such as empathy for customers, patience, and adaptability.

    • Some candidates have also participated in courses on Service Leadership and Excellence, from either government or private sector training providers

    We are Grateful for Our Clients’ Trust

    Blessy

    “Blessy has that rare quality of being able to evaluate a situation and simply know what to do…She has what it takes to help lead her colleagues, especially when judgment calls are required.”

    Blessy G.

    Consumer Support Lead
    Client: A data, tech, and market research company based in Chicago

    Iris

    “Iris is great at communication, letting me know where she is at with a task if there are delays and when she is close to finishing. She works well unassisted: due to her communication, I know I do not need to chase her up about work. She is a very pleasant team member, is always happy and with a smile on her face and in her voice when doing the job.”

    Iris

    a Customer Service Virtual Assistant
    Client: An Australian business consultancy

    Mary Eden

    “Eden offers her full personality to the team, making us all laugh and smile and feel very close to her despite being across the Pacific Ocean!”

    Mary Eden

    Booking Support and Customer Service Representative
    Client: A corporate housing provider in the U.S.

    People Deserve to Feel Safe

    Happy Customer Service Teams = Happy Customers

    Health, Safety, and Wellness
    • Nurse and doctor onsite for your office based team
    • Safe, health department-approved facilities in Cebu I.T. Park. 24/7 security.
    • Telemedicine for work-from-home teams and dependents
    Engagement, Morale, and Productivity
    • Automate onboarding and training with Dothis.to
    • Dedicated Results Coaches to support you and your global team
    • Personal and team effectiveness training from an ex-FranklinCovey leader
    • Virtual events (Discover You lunch, Values Awards, and gratitude celebrations) to stay connected
    Data Security
    • Payments Card Industry (PCI) data security standards
    • Always-On Virtual Private Network.
    • Regular audit of work-from-home team’s locations
    • Sustained training on security policies, through our enterprise software Dothis.to
    Essential Support Services
    • Professional and thorough talent search and recruitment
    • Hassle-free, transparent processing of payroll and benefits
    • 24/7 IT support
    • Facilities management onsite. Support for work-from-home teams.

    Awards

    asia ceo forum

    Asia CEO Awards
    Circle of Excellence
    SME Company of the Year 2019 & 2020

    fintech business finalist

    FINTECH Business Finalist
    Payments Innovator of the Year 2019
    simple rent australia

    stevie silver winner

    STEVIE Silver Winner
    Innovative Management in Business Service Industries 2020

    aces nominee for 2020

    Asia's Most Promising SME 2020
    As featured in

    and

    aces nominee for 2020

    Nominee
    Corporate Excellence Award
    Asia Pacific Enterprise Awards 2020

    aces nominee for 2020

    Bronze Award,
    Company of the Year

    (Business Services), 2020 Stevie Awards for Women in Business.

    Let’s build your global team!

    Go Virtual Assistants, Inc. | Global Office PH
    9F i1 Building in the Cebu I.T. Park, Cebu City, Philippines
    www.globalofficeph.com | https://www.go-va.com.au | https://www.go-va.com.ph
    USA: (+1) 786 789 3233
    AU: (+61) 2 8279 3619
    [email protected]

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